Marketing Automation · Integration
AskNicely
Add AskNicely to your product for your customers, and give your AI agents governed access to it.
Embed an AskNicely integration so your customers can trigger NPS surveys from events in your product and read responses, scores, and comments back inside it, with governed agent access to the same feedback. Responses arrive as an event stream, so ordering and deduplication are handled for you and events are delivered per tenant. fastn handles each customer's authentication and API upkeep.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Trigger a survey from an event in your product so feedback follows what a user actually did.
Push and update contacts with the segment attributes each customer surveys on.
Read responses, scores, and comments into your product so feedback sits with the account record.
Trigger your product when a new response lands or a detractor score is submitted.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent reads recent responses and comments for an account before a renewal conversation.
An agent updates a contact or triggers a survey within governed permissions.
An agent reacts to a detractor response and opens the follow-up task.
Example prompt
Summarise detractor comments from the last 30 days and group them by theme.
Set up AskNicely in 4 steps
- 01Open the AskNicely connector from your fastn dashboard.
- 02Have each customer authenticate their own AskNicely account.
- 03Map the contact and response fields your product uses, then enable actions and triggers.
- 04Call them from your product, or expose them to an agent through the MCP server.
Why teams use the AskNicely integration
What you get by embedding it with fastn instead of building it yourself.
- Ship an AskNicely integration without building it. Your customers connect their own AskNicely account inside your product and work their campaigns, segments and subscribers there, with no per-customer code on your side.
- Handle the part that actually costs time: engagement data arrives as a high-volume event stream, so ordering and deduplication matter. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so an AskNicely update is not your on-call problem.
- One integration serves your product and your agents. The same governed AskNicely connection powers in-product features and gives AI agents scoped, audited access, so you trigger and measure campaigns from inside your product without wiring it twice.
Used by these teams
Works well with
Zendesk
HubSpot
SlackOften used alongside
Tools the same teams tend to run next to AskNicely, across other categories.
Salesforce
Pipedrive
Zoho CRM
ApolloAskNicely integration FAQ
How do I add an AskNicely integration to my product?
Enable the AskNicely connector in your fastn dashboard, then let each customer authenticate their own AskNicely account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no AskNicely client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own AskNicely account?
Yes. Every connection is scoped to the individual customer, so each authorises their own AskNicely account and only ever sees their own campaigns, segments and subscribers. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this AskNicely integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent reads recent responses and comments for an account before a renewal conversation.
Who maintains the AskNicely integration?
fastn does. When AskNicely changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Can I trigger an AskNicely campaign from an event in my product?
Yes. Product events can start a campaign, add a contact to a segment, or enrol someone in a journey, so lifecycle messaging follows what a user actually did rather than a nightly export.
Can I read engagement results back from AskNicely?
Yes. Results come back scoped per tenant, so your product can act on them without one customer's data mixing with another's. What you get depends on the channel: opens, clicks, bounces and unsubscribes where there are sends, and impressions, spend and conversions where there are campaigns.
What can I build with the AskNicely integration?
A common starting point: trigger a survey from an event in your product so feedback follows what a user actually did. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the AskNicely integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding AskNicely does not change your per-connector cost. You can start free with 3 connected accounts.
Add AskNicely to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.