Communication · Integration
Salesforce Chatter
Add Salesforce Chatter to your product for your customers, and give your AI agents governed access to it.
Embed a Salesforce Chatter integration so your product can post to and read from each customer's own Chatter feeds, groups, and comment threads inside their Salesforce org. Each customer connects their own org, so posts arrive with their permissions and you never proxy messages through a shared account. Sends are deduplicated per event, so a retry after a network failure does not post the same update twice into a feed people are reading. fastn handles per-org OAuth and API upkeep.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Post updates from your product into a customer's own Chatter feed or group, with their permissions.
Read feed items and comments so conversation context appears next to the record in your app.
Let customers pick which groups and record feeds your product posts to, per tenant.
Trigger your product when a feed item is posted, commented on, or mentions a user.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent reads a record's Chatter thread before summarising what the team has already discussed.
An agent posts an update or comment within governed permissions, with the action attributed.
An agent reacts to a mention and drafts a reply for a human to send.
Example prompt
Summarise the Chatter discussion on this opportunity and list any question that has not been answered.
Set up Salesforce Chatter in 4 steps
- 01Open the Salesforce Chatter connector from your fastn dashboard.
- 02Have each customer authenticate their Salesforce org with OAuth.
- 03Map the groups and record feeds your product reads and posts to, then enable actions and triggers.
- 04Call them from your product, or expose them to an agent through the MCP server.
Why teams use the Salesforce Chatter integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a Salesforce Chatter integration without building it. Your customers connect their own Salesforce Chatter account inside your product and work their messages, conversations and participants there, with no per-customer code on your side.
- Handle the part that actually costs time: anything sent is user-visible, so duplicates and misfires are immediately embarrassing. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Salesforce Chatter update is not your on-call problem.
- One integration serves your product and your agents. The same governed Salesforce Chatter connection powers in-product features and gives AI agents scoped, audited access, so you put the right message in front of the right team automatically without wiring it twice.
Used by these teams
Compare with
Works well with
Often used alongside
Tools the same teams tend to run next to Salesforce Chatter, across other categories.
Salesforce Chatter integration FAQ
How do I add a Salesforce Chatter integration to my product?
Enable the Salesforce Chatter connector in your fastn dashboard, then let each customer authenticate their own Salesforce Chatter account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Salesforce Chatter client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Salesforce Chatter account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Salesforce Chatter account and only ever sees their own messages, conversations and participants. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Salesforce Chatter integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent reads a record's Chatter thread before summarising what the team has already discussed.
Who maintains the Salesforce Chatter integration?
fastn does. When Salesforce Chatter changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Does each customer connect their own Salesforce Chatter account?
Yes. Every customer authorises their own Salesforce Chatter account, so messages, meetings and notifications originate from their workspace under their permissions. You never proxy through a shared account, which also means a customer revoking access affects only their own connection.
How are duplicate notifications avoided?
Sends are deduplicated per event, so a retry after a network failure does not post the same message twice into a channel people are reading.
What can I build with the Salesforce Chatter integration?
A common starting point: post updates from your product into a customer's own Chatter feed or group, with their permissions. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Salesforce Chatter integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Salesforce Chatter does not change your per-connector cost. You can start free with 3 connected accounts.
Add Salesforce Chatter to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.