Meetings & Voice · Integration
Chorus.ai
Add Chorus.ai to your product for your customers, and give your AI agents governed access to it.
Embed a Chorus.ai integration so your customers can read their own call recordings, transcripts, and conversation insights inside your product rather than a separate tool. Each customer connects their own account, so recordings and transcripts stay under their permissions and every read is logged per tenant. fastn handles per-customer authorisation and API upkeep, so supporting another account is configuration rather than a release on your side.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let customers read their own call recordings and transcripts into your product, tied to the right account or deal.
Surface conversation insights next to a record so reps do not re-listen to a whole call.
Read participants and call metadata so your product can attribute a conversation correctly.
Trigger your product when a call is processed and its transcript becomes available.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent summarises the last call with an account before a follow-up meeting.
An agent pulls transcript excerpts that mention a competitor or objection, within governed permissions.
An agent reacts to a newly processed call and drafts follow-up notes for a human to review.
Example prompt
Summarise the last three calls with this account and list every commitment we made.
Set up Chorus.ai in 4 steps
- 01Open the Chorus.ai connector from your fastn dashboard.
- 02Have each customer authenticate their Chorus.ai account with least-privilege credentials.
- 03Map the call, transcript, and participant fields your product uses, then enable actions and triggers.
- 04Call them from your product, or expose them to an agent through the MCP server.
Why teams use the Chorus.ai integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a Chorus.ai integration without building it. Your customers connect their own Chorus.ai account inside your product and work their meetings, calls and participants there, with no per-customer code on your side.
- Handle the part that actually costs time: a call or a meeting is a real-time event, so a missed join or a dropped recording cannot be retried later. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Chorus.ai update is not your on-call problem.
- One integration serves your product and your agents. The same governed Chorus.ai connection powers in-product features and gives AI agents scoped, audited access, so you let your product act on the conversations that happen by voice and video, not just the written ones without wiring it twice.
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Chorus.ai integration FAQ
How do I add a Chorus.ai integration to my product?
Enable the Chorus.ai connector in your fastn dashboard, then let each customer authenticate their own Chorus.ai account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Chorus.ai client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Chorus.ai account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Chorus.ai account and only ever sees their own meetings, calls and participants. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Chorus.ai integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent summarises the last call with an account before a follow-up meeting.
Who maintains the Chorus.ai integration?
fastn does. When Chorus.ai changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Can my product schedule or act on Chorus.ai conversations automatically?
Yes. Within the permissions each customer grants, your product can create a meeting, place or route a call, add participants, or react when one ends, all inside their own Chorus.ai account rather than through a shared one.
Can I get recordings, transcripts and outcomes back from Chorus.ai?
Yes, scoped per tenant and audited. This matters more here than in most integrations, because the substance of a call usually exists only in its recording or transcript, so a read that fails silently loses the thing you wanted.
What can I build with the Chorus.ai integration?
A common starting point: read their own call recordings and transcripts into your product, tied to the right account or deal. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Chorus.ai integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Chorus.ai does not change your per-connector cost. You can start free with 3 connected accounts.
Add Chorus.ai to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.