IT Operations · Integration
ConnectWise
Add ConnectWise to your product for your customers, and give your AI agents governed access to it.
Embed a ConnectWise integration so your customers can work their service tickets, companies, and agreements from inside your product, with governed agent access to the same records. Every deployment carries its own boards, statuses, and custom fields, so mapping is configuration per customer rather than code.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let customers read and update service tickets into your product, mapped to their own boards.
Read company and contact records so context follows the ticket.
Read agreements and time entries so billable work is visible where teams work.
Trigger your product when a ticket changes status or breaches an SLA.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent reads a ticket's history before proposing next steps.
An agent updates ticket status or notes within governed permissions.
An agent reacts to an SLA risk and escalates through the right channel.
Example prompt
List open tickets at risk of breaching SLA today and the engineer assigned to each.
Set up ConnectWise in 4 steps
- 01Open the ConnectWise connector from your fastn dashboard.
- 02Have each customer authenticate their ConnectWise instance.
- 03Map the boards, statuses, and custom fields your product uses, then enable actions and triggers.
- 04Call them from your product, or expose them to an agent through the MCP server.
Why teams use the ConnectWise integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a ConnectWise integration without building it. Your customers connect their own ConnectWise account inside your product and work their incidents, alerts and on-call schedules there, with no per-customer code on your side.
- Handle the part that actually costs time: alerting is latency-critical and noisy, so filtering and deduplication matter. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a ConnectWise update is not your on-call problem.
- One integration serves your product and your agents. The same governed ConnectWise connection powers in-product features and gives AI agents scoped, audited access, so you route operational signal to the people and systems that act on it without wiring it twice.
Used by these teams
Compare with
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How do I add a ConnectWise integration to my product?
Enable the ConnectWise connector in your fastn dashboard, then let each customer authenticate their own ConnectWise account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no ConnectWise client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own ConnectWise account?
Yes. Every connection is scoped to the individual customer, so each authorises their own ConnectWise account and only ever sees their own incidents, alerts and on-call schedules. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this ConnectWise integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent reads a ticket's history before proposing next steps.
Who maintains the ConnectWise integration?
fastn does. When ConnectWise changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
How fast does a ConnectWise alert reach my product?
Alerts arrive through event triggers rather than polling, so your product reacts in near real time instead of on a schedule.
Can duplicate or flapping alerts be suppressed?
Yes. Events are deduplicated per incident, so a flapping check does not create a queue of identical records for your users to sift through.
What can I build with the ConnectWise integration?
A common starting point: read and update service tickets into your product, mapped to their own boards. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the ConnectWise integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding ConnectWise does not change your per-connector cost. You can start free with 3 connected accounts.
Add ConnectWise to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.