Data & Storage · Integration
Dropthought
Add Dropthought to your product for your customers, and give your AI agents governed access to it.
Embed a Dropthought integration so your customers can send their own surveys and read feedback responses from inside your product, with governed agent access to the same data. Survey structures differ per customer and change without notice, so question and field mapping is configuration rather than code, and pagination is handled for you when response volumes get large. fastn handles each customer's credentials and API upkeep, so a new tenant is configuration rather than a release.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let customers trigger their own surveys from an event in your product rather than a manual send.
Read responses and scores back so feedback appears against the right record in your app.
Map each customer's own questions and fields so their survey structure works without code from you.
Trigger your product when a response arrives so follow-up runs while the feedback is fresh.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent reads recent feedback before answering a question about how customers are responding.
An agent sends a survey within governed permissions, with the action audited.
An agent reacts to a low score and routes it to the right owner for follow-up.
Example prompt
Show responses from the last two weeks with a low score and free-text comments, grouped by the survey they came from.
Set up Dropthought in 4 steps
- 01Open the Dropthought connector from your fastn dashboard.
- 02Have each customer authenticate their Dropthought account with least-privilege credentials.
- 03Map the surveys and response fields your product uses, then enable actions and triggers.
- 04Call them from your product, or expose them to an agent through the MCP server.
Why teams use the Dropthought integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a Dropthought integration without building it. Your customers connect their own Dropthought account inside your product and work their records, datasets and fields there, with no per-customer code on your side.
- Handle the part that actually costs time: schemas differ per customer and change without notice, and volumes can be large. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Dropthought update is not your on-call problem.
- One integration serves your product and your agents. The same governed Dropthought connection powers in-product features and gives AI agents scoped, audited access, so you read and write your customers' data where it already lives without wiring it twice.
Used by these teams
Works well with
Salesforce
Zendesk
SlackOften used alongside
Tools the same teams tend to run next to Dropthought, across other categories.
Anthropic Claude
OpenAI
Azure OpenAI
Hugging FaceDropthought integration FAQ
How do I add a Dropthought integration to my product?
Enable the Dropthought connector in your fastn dashboard, then let each customer authenticate their own Dropthought account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Dropthought client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Dropthought account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Dropthought account and only ever sees their own records, datasets and fields. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Dropthought integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent reads recent feedback before answering a question about how customers are responding.
Who maintains the Dropthought integration?
fastn does. When Dropthought changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Does the Dropthought integration adapt when a customer's schema changes?
Schema and field mapping is configuration per customer, so a change on their side is a mapping update rather than a code change and a release on yours.
How are large Dropthought reads handled?
Pagination and throttling are handled for you, and initial backfills are rate-limited so a large import does not exhaust a customer's API allowance.
What can I build with the Dropthought integration?
A common starting point: trigger their own surveys from an event in your product rather than a manual send. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Dropthought integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Dropthought does not change your per-connector cost. You can start free with 3 connected accounts.
Add Dropthought to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.