Meetings & Voice · Integration
Five9
Add Five9 to your product for your customers, and give your AI agents governed access to it.
Embed a Five9 integration so your customers can work their own contact centre from inside your product, reading call records and dispositions, agent and queue state, and recordings, and placing calls from where the rest of the work happens. Contact centre events are latency-sensitive and arrive in bursts, so delivery is per tenant and deduplicated rather than polled. fastn handles per-customer authorisation and API upkeep, so onboarding another contact centre is configuration rather than a release.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let customers connect their own Five9 account so call activity appears against records in your product.
Place and log calls from your product so agents work one screen instead of two.
Read queue and agent state so your product routes work based on who is actually available.
Trigger your product when a call starts, ends, or is dispositioned, so follow-up runs immediately.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent reads recent call history and dispositions before answering a question about an account.
An agent logs a call outcome or updates a record within governed permissions, with the action logged.
An agent reacts to a completed call and runs the next follow-up step.
Example prompt
Show calls abandoned in this queue yesterday and group them by hour and disposition.
Set up Five9 in 4 steps
- 01Open the Five9 connector from your fastn dashboard.
- 02Have each customer authenticate their own Five9 account.
- 03Map the queues, dispositions, and call fields your product uses, then enable actions and triggers.
- 04Call them from your product, or expose them to an agent through the MCP server.
Why teams use the Five9 integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a Five9 integration without building it. Your customers connect their own Five9 account inside your product and work their meetings, calls and participants there, with no per-customer code on your side.
- Handle the part that actually costs time: a call or a meeting is a real-time event, so a missed join or a dropped recording cannot be retried later. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Five9 update is not your on-call problem.
- One integration serves your product and your agents. The same governed Five9 connection powers in-product features and gives AI agents scoped, audited access, so you let your product act on the conversations that happen by voice and video, not just the written ones without wiring it twice.
Used by these teams
Compare with
AircallWorks well with
Twilio
ZendeskOften used alongside
Tools the same teams tend to run next to Five9, across other categories.
Slack
Microsoft Teams
Calendly
Google CalendarFive9 integration FAQ
How do I add a Five9 integration to my product?
Enable the Five9 connector in your fastn dashboard, then let each customer authenticate their own Five9 account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Five9 client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Five9 account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Five9 account and only ever sees their own meetings, calls and participants. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Five9 integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent reads recent call history and dispositions before answering a question about an account.
Who maintains the Five9 integration?
fastn does. When Five9 changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Can my product schedule or act on Five9 conversations automatically?
Yes. Within the permissions each customer grants, your product can create a meeting, place or route a call, add participants, or react when one ends, all inside their own Five9 account rather than through a shared one.
Can I get recordings, transcripts and outcomes back from Five9?
Yes, scoped per tenant and audited. This matters more here than in most integrations, because the substance of a call usually exists only in its recording or transcript, so a read that fails silently loses the thing you wanted.
What can I build with the Five9 integration?
A common starting point: connect their own Five9 account so call activity appears against records in your product. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Five9 integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Five9 does not change your per-connector cost. You can start free with 3 connected accounts.
Add Five9 to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.