Support & Ticketing · Integration
Groove
Add Groove to your product for your customers, and give your AI agents governed access to it.
Embed a Groove integration so your customers can work their own support conversations from inside your product instead of switching to a separate inbox. Ticket volume is spiky and support teams notice latency immediately, so changes arrive through event triggers rather than polling. fastn handles per-customer authentication, pagination, and API upkeep.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let customers read their own conversations and message history into your product.
Post a reply or an internal note from your product so agents stay in one place.
Assign, tag, or change the state of a conversation as work moves through your product.
Trigger your product the moment a conversation is created or a customer replies.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent reads a conversation's history before drafting a reply for review.
An agent posts a response and updates state within the permissions you grant it, with every action attributed.
An agent reacts to a new conversation and routes it to the right mailbox or assignee.
Example prompt
Show conversations waiting on us for more than a day and draft a reply for the oldest one.
Set up Groove in 4 steps
- 01Open the Groove connector from your fastn dashboard.
- 02Have each customer authenticate their own Groove account.
- 03Map the mailboxes, tags, and conversation fields your product uses, then enable actions and triggers.
- 04Call them from your product, or expose them to an agent through the MCP server.
Why teams use the Groove integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a Groove integration without building it. Your customers connect their own Groove account inside your product and work their conversations, customers and tags there, with no per-customer code on your side.
- Handle the part that actually costs time: support volume is spiky, and support teams notice latency immediately. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Groove update is not your on-call problem.
- One integration serves your product and your agents. The same governed Groove connection powers in-product features and gives AI agents scoped, audited access, so you let support work your customers' queues without leaving your product without wiring it twice.
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NetSuiteGroove integration FAQ
How do I add a Groove integration to my product?
Enable the Groove connector in your fastn dashboard, then let each customer authenticate their own Groove account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Groove client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Groove account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Groove account and only ever sees their own conversations, customers and tags. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Groove integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent reads a conversation's history before drafting a reply for review.
Who maintains the Groove integration?
fastn does. When Groove changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Can an agent resolve a Groove conversation end to end?
An agent can read the full history, post replies, change status and route within the permissions you grant it. Every action is attributed and audited, so you can show exactly what the agent did rather than inferring it.
Do I get notified the moment something changes in Groove?
Yes, through event triggers rather than polling, so your product reacts to a new or escalated conversation in near real time.
What can I build with the Groove integration?
A common starting point: read their own conversations and message history into your product. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Groove integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Groove does not change your per-connector cost. You can start free with 3 connected accounts.
Add Groove to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.