AI & Models · Integration
Insighto.ai
Add Insighto.ai to your product for your customers, and give your AI agents governed access to it.
Insighto.ai's API sits at api.insighto.ai/api/v1 with a key issued per organisation, and every resource is scoped to that organisation, so a customer with several workspaces needs a connection each. The product builds both chat and voice assistants from the same assistant object, and the voice path adds telephony numbers and call records that the chat path does not have, so a generic conversation read will return two shapes of transcript. Knowledge is attached as data sources that are ingested asynchronously: a document accepted by the API is queued for processing and the assistant will keep answering from the previous content until indexing finishes, which is the single most common source of confused testing. Tools and integrations attached to an assistant are separate records referenced by id, so cloning an assistant does not carry its tools unless they are attached again. Conversations carry the assistant id and channel, which is what you join on to attribute a session to the widget or number it came from. fastn holds each customer's organisation key, keeps assistant scope tied to the tenant, and handles the upkeep.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let a customer connect their own Insighto.ai organisation so assistants your product configures live in their account.
Push help centre articles from your product into a customer's knowledge sources whenever the content changes.
Read conversation transcripts and attach them to the matching customer record in your own system.
Show which assistant handled a session and on which channel inside your reporting.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
Ask an agent to summarise the questions an assistant failed to answer, with reads audited per tenant.
Let an agent queue a new document for indexing while assistant configuration stays with a human.
Have an agent compare call and chat volumes per assistant and report where deflection is falling.
Example prompt
What did our support assistant fail to answer this week, and which knowledge sources are missing?
Set up Insighto.ai in 4 steps
- 01Enable the Insighto.ai connector from your fastn dashboard.
- 02Have each customer authorise their own Insighto.ai account, so calls run under their credentials rather than a shared key.
- 03Decide which models, requests and outputs your product needs, map those fields, then enable the actions and triggers you want.
- 04Call it from your product and expose it to your agents through the same governed connection.
Why teams use the Insighto.ai integration
What you get by embedding it with fastn instead of building it yourself.
- Ship an Insighto.ai integration without building it. Your customers connect their own Insighto.ai account inside your product and work their models, requests and outputs there, with no per-customer code on your side.
- Handle the part that actually costs time: per-customer keys, quotas and cost attribution matter more than schema here, because every call is billed. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so an Insighto.ai update is not your on-call problem.
- One integration serves your product and your agents. The same governed Insighto.ai connection powers in-product features and gives AI agents scoped, audited access, so you give your product and your agents a model call each customer pays for themselves without wiring it twice.
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AmplitudeInsighto.ai integration FAQ
How do I add an Insighto.ai integration to my product?
Enable the Insighto.ai connector in your fastn dashboard, then let each customer authenticate their own Insighto.ai account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Insighto.ai client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Insighto.ai account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Insighto.ai account and only ever sees their own models, requests and outputs. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Insighto.ai integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. Ask an agent to summarise the questions an assistant failed to answer, with reads audited per tenant.
Who maintains the Insighto.ai integration?
fastn does. When Insighto.ai changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Whose Insighto.ai API key and quota does each call use?
Each customer authorises their own Insighto.ai account, so usage, rate limits and cost land on the customer that caused them. You are not metering a shared key and re-billing it, and one heavy customer cannot exhaust another's quota.
Are inputs and outputs auditable?
Yes. Every call is logged per tenant with the call, the input and the result, so an output can be traced back to what produced it. That matters more here than in most integrations, because a generated answer or an extracted field cannot be reconstructed from the request alone.
What can I build with the Insighto.ai integration?
A common starting point: let a customer connect their own Insighto.ai organisation so assistants your product configures live in their account. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Insighto.ai integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Insighto.ai does not change your per-connector cost. You can start free with 3 connected accounts.
Add Insighto.ai to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.