Productivity · Integration
Jira
Add Jira to your product for your customers, and give your AI agents governed access to it.
Teams track their work in Jira, so an embedded Jira integration is how your product's output reaches the place engineering, support and IT already look. You can create and update issues, run JQL searches, move an issue through a transition, add comments and attachments, and read projects, issue types, boards and sprints. Jira gets configured heavily by its users, which is the real difficulty: custom field ids differ from site to site, a transition can be blocked by a validator or a required field, comment and description bodies use Atlassian's own document format, and Cloud and Data Center do not behave identically. fastn maps each site's fields and workflow as configuration and keeps auth and API changes off your plate.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Give each customer a connection to their own Jira site, so work your product creates lands in the project their team runs.
Transition an issue when something happens in your product, honouring the workflow that customer configured.
Read boards, sprints and issue status so your product can report progress without asking anyone for a screenshot.
Write to each site's custom fields by mapping them once per customer instead of guessing field ids.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent files a well-formed issue with the right project, type and labels, and links it to what caused it.
An agent searches with JQL and reports which issues have no assignee or no recent update.
An agent comments on an issue within scoped permissions, with the comment attributable to the agent.
Example prompt
List the open bugs in this project from the last sprint and flag any with no assignee.
Set up Jira in 4 steps
- 01Enable the Jira connector from your fastn dashboard.
- 02Have each customer authorise their own Jira account, so calls run under their credentials rather than a shared key.
- 03Decide which work items, assignees and due dates your product needs, map those fields, then enable the actions and triggers you want.
- 04Call it from your product and expose it to your agents through the same governed connection.
Why teams use the Jira integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a Jira integration without building it. Your customers connect their own Jira account inside your product and work their work items, assignees and due dates there, with no per-customer code on your side.
- Handle the part that actually costs time: every team configures its own fields, statuses and workflow stages. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Jira update is not your on-call problem.
- One integration serves your product and your agents. The same governed Jira connection powers in-product features and gives AI agents scoped, audited access, so you keep work items in step with what happens in your product without wiring it twice.
Used by these teams
Compare with
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Tools the same teams tend to run next to Jira, across other categories.
Notion
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AWS Simple Storage ServiceJira integration FAQ
How do I add a Jira integration to my product?
Enable the Jira connector in your fastn dashboard, then let each customer authenticate their own Jira account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Jira client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Jira account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Jira account and only ever sees their own work items, assignees and due dates. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Jira integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent files a well-formed issue with the right project, type and labels, and links it to what caused it.
Who maintains the Jira integration?
fastn does. When Jira changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Can my product create and update work in Jira automatically?
Yes. Items can be created, updated, assigned and transitioned from your product, and changes made in Jira can trigger your workflows in return.
Does it adapt to each team's own Jira setup?
Yes. However a team has configured Jira, whether that is custom fields, statuses and workflow stages or its own calendars and working hours, those are mapped per customer, so an unusual setup works without custom code from you.
What can I build with the Jira integration?
A common starting point: give each customer a connection to their own Jira site, so work your product creates lands in the project their team runs. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Jira integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Jira does not change your per-connector cost. You can start free with 3 connected accounts.
Add Jira to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.