Communication · Integration

Mattermost

Add Mattermost to your product for your customers, and give your AI agents governed access to it.

Embed a Mattermost integration so notifications and workflows land in the workspace a customer's team actually watches, including self-hosted servers. Every customer authorises their own instance, so messages originate from their workspace under their permissions and you never proxy through a shared account. Sends are deduplicated per event, which matters because anything posted is immediately visible to people reading the channel and a duplicate is noticed. Channel and user lists can be read per tenant so your product can offer a real picker instead of a free text field. fastn owns the auth and API upkeep, and the same connection serves your AI agents.

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In your product

Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.

Let each customer connect their own Mattermost workspace, cloud or self-hosted, so notifications come from their instance under their permissions.

Post a message or a threaded reply to the channel a customer chooses when something happens in your product, deduplicated per event.

React to a new post or a mention with an event trigger so a conversation can start a workflow in your product.

Read channel and user lists per tenant so your product offers a real channel picker rather than a text field.

For your AI agents

Governed, audited access for the agents you build, through the MCP server.

An agent answers in a Mattermost thread using context it gathered from other connected systems.

An agent posts an update to the right channel within scoped permissions, with each send attributed.

An agent summarises a channel's discussion for one customer, reading only that workspace.

Example prompt

Summarise this Mattermost thread and post the decision back to the channel.

Set up Mattermost in 4 steps

  1. 01Enable the Mattermost connector in your fastn dashboard.
  2. 02Have each customer authorise their own Mattermost workspace, including the server URL if self-hosted.
  3. 03Map the channels and message templates your product uses, then enable the triggers you need.
  4. 04Call it from your product and expose the same connection to your agents through the MCP gateway.

Why teams use the Mattermost integration

What you get by embedding it with fastn instead of building it yourself.

  • Ship a Mattermost integration without building it. Your customers connect their own Mattermost account inside your product and work their messages, conversations and participants there, with no per-customer code on your side.
  • Handle the part that actually costs time: anything sent is user-visible, so duplicates and misfires are immediately embarrassing. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Mattermost update is not your on-call problem.
  • One integration serves your product and your agents. The same governed Mattermost connection powers in-product features and gives AI agents scoped, audited access, so you put the right message in front of the right team automatically without wiring it twice.

Used by these teams

SalesCustomer SupportHR & People OpsEngineering

Compare with

SlackMicrosoft TeamsDiscord

Often used alongside

Tools the same teams tend to run next to Mattermost, across other categories.

AircallCalendlyGongGoogle Calendar

Mattermost integration FAQ

How do I add a Mattermost integration to my product?

Enable the Mattermost connector in your fastn dashboard, then let each customer authenticate their own Mattermost account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Mattermost client code in your app and no per-customer branch in your codebase. Setup is 4 steps.

Do my customers each connect their own Mattermost account?

Yes. Every connection is scoped to the individual customer, so each authorises their own Mattermost account and only ever sees their own messages, conversations and participants. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.

Can AI agents use this Mattermost integration?

Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent answers in a Mattermost thread using context it gathered from other connected systems.

Who maintains the Mattermost integration?

fastn does. When Mattermost changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.

Does each customer connect their own Mattermost account?

Yes. Every customer authorises their own Mattermost account, so messages, meetings and notifications originate from their workspace under their permissions. You never proxy through a shared account, which also means a customer revoking access affects only their own connection.

How are duplicate notifications avoided?

Sends are deduplicated per event, so a retry after a network failure does not post the same message twice into a channel people are reading.

What can I build with the Mattermost integration?

A common starting point: let each customer connect their own Mattermost workspace, cloud or self-hosted, so notifications come from their instance under their permissions. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.

How much does the Mattermost integration cost?

It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Mattermost does not change your per-connector cost. You can start free with 3 connected accounts.

Add Mattermost to your product

Start free with 3 connected accounts. No sales call required, and no per-customer integration code.

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