Support & Ticketing · Integration
Oracle Service Cloud
Add Oracle Service Cloud to your product for your customers, and give your AI agents governed access to it.
Embed an Oracle Service Cloud integration so support teams can work their own queues inside your product instead of switching tools. Oracle Service Cloud, the platform formerly sold as RightNow, holds incidents and their threads, contacts and organisations, knowledge answers, queues and service level agreements, and its ROQL query language is how a site's own custom objects and fields are actually reached. Each customer connects their own site, so reads, replies and status changes run under their credentials and are attributed to their tenant. Support volume is spiky and agents notice latency immediately, so calls are throttled and paginated rather than left to fail. fastn owns the auth, retries, rate limits and API upkeep, and the same governed connection is what your AI agents use.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let each customer connect their own Oracle Service Cloud site so incidents and contacts appear inside your product with no per-customer code.
Create or update an incident from your product, including the custom fields a site has added.
Read organisations, contacts and SLA detail per tenant so your product shows who is waiting and for how long.
Search knowledge answers so your product can suggest an existing article before another incident is raised.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent reads an incident's full thread, drafts a reply and updates status within the permissions you grant it.
An agent finds the knowledge answer that fits a question and cites it rather than inventing a response.
An agent reports which incidents are at risk against their SLA for one customer, with every read audited.
Example prompt
Which open incidents are breaching SLA today, and what was the last reply on each?
Set up Oracle Service Cloud in 4 steps
- 01Enable the Oracle Service Cloud connector in your fastn dashboard.
- 02Have each customer connect their own site so calls run under their credentials.
- 03Map the incident, contact, organisation and custom fields your product uses, per customer.
- 04Call it from your product and expose the same connection to your agents through the MCP gateway.
Why teams use the Oracle Service Cloud integration
What you get by embedding it with fastn instead of building it yourself.
- Ship an Oracle Service Cloud integration without building it. Your customers connect their own Oracle Service Cloud account inside your product and work their conversations, customers and tags there, with no per-customer code on your side.
- Handle the part that actually costs time: support volume is spiky, and support teams notice latency immediately. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so an Oracle Service Cloud update is not your on-call problem.
- One integration serves your product and your agents. The same governed Oracle Service Cloud connection powers in-product features and gives AI agents scoped, audited access, so you let support work your customers' queues without leaving your product without wiring it twice.
Used by these teams
Compare with
Zendesk
FreshdeskWorks well with
SalesforceOften used alongside
Tools the same teams tend to run next to Oracle Service Cloud, across other categories.
HubSpot
Slack
NetSuite
NotionOracle Service Cloud integration FAQ
How do I add an Oracle Service Cloud integration to my product?
Enable the Oracle Service Cloud connector in your fastn dashboard, then let each customer authenticate their own Oracle Service Cloud account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Oracle Service Cloud client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Oracle Service Cloud account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Oracle Service Cloud account and only ever sees their own conversations, customers and tags. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Oracle Service Cloud integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent reads an incident's full thread, drafts a reply and updates status within the permissions you grant it.
Who maintains the Oracle Service Cloud integration?
fastn does. When Oracle Service Cloud changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Can an agent resolve an Oracle Service Cloud conversation end to end?
An agent can read the full history, post replies, change status and route within the permissions you grant it. Every action is attributed and audited, so you can show exactly what the agent did rather than inferring it.
Do I get notified the moment something changes in Oracle Service Cloud?
Yes, through event triggers rather than polling, so your product reacts to a new or escalated conversation in near real time.
What can I build with the Oracle Service Cloud integration?
A common starting point: let each customer connect their own Oracle Service Cloud site so incidents and contacts appear inside your product with no per-customer code. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Oracle Service Cloud integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Oracle Service Cloud does not change your per-connector cost. You can start free with 3 connected accounts.
Add Oracle Service Cloud to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.