Productivity · Integration
ProntoForms
Add ProntoForms to your product for your customers, and give your AI agents governed access to it.
Embed a ProntoForms integration so your customers can get work out to field teams and get the completed record back inside your product. ProntoForms, now sold as TrueContext, is mobile forms for field service: a form definition captures what a technician has to record, a dispatch sends it to the right person, and a submission comes back with the data, photos and signatures attached. Every customer builds its own forms and fields, so mapping is configuration per tenant rather than code. fastn handles per-customer credentials, retries and API upkeep, and delivers submissions as replayable events so one completed during an outage is not lost.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let customers connect their own ProntoForms account so your product dispatches a form to a field user with the job data prefilled.
Read submitted form data per tenant so what a technician recorded lands in your product without a manual copy.
Trigger your workflow when a form is submitted, so the next billing, scheduling or reporting step runs immediately.
Support each customer's own form definitions and fields as mapping rather than a release on your side.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent reads a submission and its attachments before answering a question about a site visit.
An agent dispatches the right form to the right user within governed permissions, with the action audited.
An agent reacts to a submission and starts the follow-up work it implies.
Example prompt
List form submissions from yesterday that reported a fault and show which site each came from.
Set up ProntoForms in 4 steps
- 01Open the ProntoForms connector from your fastn dashboard.
- 02Have each customer connect their own ProntoForms account with API credentials.
- 03Map the form definitions, fields and users your product uses, then enable dispatch actions and submission triggers.
- 04Call them from your product, or expose them to an agent through the MCP server.
Why teams use the ProntoForms integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a ProntoForms integration without building it. Your customers connect their own ProntoForms account inside your product and work their work items, assignees and due dates there, with no per-customer code on your side.
- Handle the part that actually costs time: every team configures its own fields, statuses and workflow stages. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a ProntoForms update is not your on-call problem.
- One integration serves your product and your agents. The same governed ProntoForms connection powers in-product features and gives AI agents scoped, audited access, so you keep work items in step with what happens in your product without wiring it twice.
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How do I add a ProntoForms integration to my product?
Enable the ProntoForms connector in your fastn dashboard, then let each customer authenticate their own ProntoForms account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no ProntoForms client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own ProntoForms account?
Yes. Every connection is scoped to the individual customer, so each authorises their own ProntoForms account and only ever sees their own work items, assignees and due dates. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this ProntoForms integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent reads a submission and its attachments before answering a question about a site visit.
Who maintains the ProntoForms integration?
fastn does. When ProntoForms changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Can my product create and update work in ProntoForms automatically?
Yes. Items can be created, updated, assigned and transitioned from your product, and changes made in ProntoForms can trigger your workflows in return.
Does it adapt to each team's own ProntoForms setup?
Yes. However a team has configured ProntoForms, whether that is custom fields, statuses and workflow stages or its own calendars and working hours, those are mapped per customer, so an unusual setup works without custom code from you.
What can I build with the ProntoForms integration?
A common starting point: connect their own ProntoForms account so your product dispatches a form to a field user with the job data prefilled. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the ProntoForms integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding ProntoForms does not change your per-connector cost. You can start free with 3 connected accounts.
Add ProntoForms to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.