IT Operations · Integration
VictorOps
Add VictorOps to your product for your customers, and give your AI agents governed access to it.
VictorOps was built around the timeline. An alert arrives, a routing key sends it to a team, and everything after that lands on one chronological record: the acknowledgement, the conversation, the graph somebody pasted, the annotation explaining what they tried. When the incident is over that timeline becomes the post-incident review, with the sequence and the response times already assembled rather than reconstructed from memory a week later. That is the part worth embedding, and it is what separates this from simply paging somebody, which every alerting tool does. VictorOps was acquired by Splunk in 2018 and sells as Splunk On-Call, so the tool outlived the company name and no vendor link appears here. fastn keeps each account's routing keys per tenant and maintains the interface.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Have each customer connect the account they already page from, so something your product notices lands on the rotation holding the phone.
Send alerts against the routing key the customer chose, so escalation follows their teams rather than a rule you hard-coded.
Read the incident timeline back into your product, including the annotations responders added while they worked.
Surface post-incident review material where the retrospective actually happens, instead of asking somebody to reassemble it.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent walks the timeline of an incident and reports what was tried, in what order and by whom.
An agent acknowledges or annotates an incident within scoped permissions, with the action attributed.
An agent drafts the factual section of a post-incident review from the timeline rather than from anybody's recollection.
Example prompt
Walk me through last night's incident timeline and tell me how long it took from alert to acknowledgement.
Set up VictorOps in 4 steps
- 01Enable the VictorOps connector in your fastn dashboard.
- 02Have each customer supply credentials for their own account, so alerts page their people rather than yours.
- 03Map the routing keys, alert fields and timeline records your product uses, and decide what your product sends and what it only reads.
- 04Call it from your product and expose the same connection to your agents through the MCP gateway.
Why teams use the VictorOps integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a VictorOps integration without building it. Your customers connect their own VictorOps account inside your product and work their incidents, alerts and on-call schedules there, with no per-customer code on your side.
- Handle the part that actually costs time: alerting is latency-critical and noisy, so filtering and deduplication matter. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a VictorOps update is not your on-call problem.
- One integration serves your product and your agents. The same governed VictorOps connection powers in-product features and gives AI agents scoped, audited access, so you route operational signal to the people and systems that act on it without wiring it twice.
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How do I add a VictorOps integration to my product?
Enable the VictorOps connector in your fastn dashboard, then let each customer authenticate their own VictorOps account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no VictorOps client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own VictorOps account?
Yes. Every connection is scoped to the individual customer, so each authorises their own VictorOps account and only ever sees their own incidents, alerts and on-call schedules. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this VictorOps integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent walks the timeline of an incident and reports what was tried, in what order and by whom.
Who maintains the VictorOps integration?
fastn does. When VictorOps changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
How fast does a VictorOps alert reach my product?
Alerts arrive through event triggers rather than polling, so your product reacts in near real time instead of on a schedule.
Can duplicate or flapping alerts be suppressed?
Yes. Events are deduplicated per incident, so a flapping check does not create a queue of identical records for your users to sift through.
What can I build with the VictorOps integration?
A common starting point: have each customer connect the account they already page from, so something your product notices lands on the rotation holding the phone. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the VictorOps integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding VictorOps does not change your per-connector cost. You can start free with 3 connected accounts.
Add VictorOps to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.