IT Operations · Integration
BMC Helix Innovation Suite
Add BMC Helix Innovation Suite to your product for your customers, and give your AI agents governed access to it.
Embed a BMC Helix Innovation Suite integration so your customers can work their own service management records from inside your product, with governed agent access to the same data. Records and their fields are defined per customer, so mapping is configuration rather than code, and events reach your product through triggers rather than polling. fastn handles each customer's auth and API upkeep, so supporting another tenant is a setup step rather than a release.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let customers connect their own BMC Helix Innovation Suite tenant so your product reads their records directly.
Create and update records from your product so operational work happens in one place.
Map each customer's own record definitions, fields, and statuses as configuration, not code.
Trigger your product when a record is created, updated, or reassigned so the next step runs automatically.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent reads a record and its history before recommending an action.
An agent creates or updates a record within governed permissions, with every action audited.
An agent reacts to a record change and runs the next step of an operational workflow.
Example prompt
List records assigned to my group that have not been updated in the last two days.
Set up BMC Helix Innovation Suite in 4 steps
- 01Open the BMC Helix Innovation Suite connector from your fastn dashboard.
- 02Have each customer authenticate their own BMC Helix tenant with least-privilege scopes.
- 03Map the record definitions, fields, and statuses your product uses, then enable actions and triggers.
- 04Call them from your product, or expose them to an agent through the MCP server.
Why teams use the BMC Helix Innovation Suite integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a BMC Helix Innovation Suite integration without building it. Your customers connect their own BMC Helix Innovation Suite account inside your product and work their incidents, alerts and on-call schedules there, with no per-customer code on your side.
- Handle the part that actually costs time: alerting is latency-critical and noisy, so filtering and deduplication matter. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a BMC Helix Innovation Suite update is not your on-call problem.
- One integration serves your product and your agents. The same governed BMC Helix Innovation Suite connection powers in-product features and gives AI agents scoped, audited access, so you route operational signal to the people and systems that act on it without wiring it twice.
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How do I add a BMC Helix Innovation Suite integration to my product?
Enable the BMC Helix Innovation Suite connector in your fastn dashboard, then let each customer authenticate their own BMC Helix Innovation Suite account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no BMC Helix Innovation Suite client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own BMC Helix Innovation Suite account?
Yes. Every connection is scoped to the individual customer, so each authorises their own BMC Helix Innovation Suite account and only ever sees their own incidents, alerts and on-call schedules. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this BMC Helix Innovation Suite integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent reads a record and its history before recommending an action.
Who maintains the BMC Helix Innovation Suite integration?
fastn does. When BMC Helix Innovation Suite changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
How fast does a BMC Helix Innovation Suite alert reach my product?
Alerts arrive through event triggers rather than polling, so your product reacts in near real time instead of on a schedule.
Can duplicate or flapping alerts be suppressed?
Yes. Events are deduplicated per incident, so a flapping check does not create a queue of identical records for your users to sift through.
What can I build with the BMC Helix Innovation Suite integration?
A common starting point: connect their own BMC Helix Innovation Suite tenant so your product reads their records directly. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the BMC Helix Innovation Suite integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding BMC Helix Innovation Suite does not change your per-connector cost. You can start free with 3 connected accounts.
Add BMC Helix Innovation Suite to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.