Meetings & Voice · Integration
Bolna
Add Bolna to your product for your customers, and give your AI agents governed access to it.
Bolna exposes a REST API at api.bolna.ai secured with a bearer key; calling GET /agent/all without one returns {"detail":"Access token not provided"}, and there is a parallel /v2/agent surface alongside the original /agent routes. An agent is not just a prompt: you POST an agent_config whose tasks array holds a conversation task plus optional extraction and summarisation tasks, each naming its own LLM, transcriber and synthesiser provider, so a model swap is a config edit rather than a code change. Outbound calls are started with POST /call carrying an agent_id and a recipient phone number, and the call is asynchronous, so the useful data arrives afterwards in the execution record rather than in the response. Executions carry the transcript, the recording URL, the extracted fields defined by the extraction task and a per-provider cost breakdown, which is what most teams actually want to store. Telephony numbers come from a Twilio or Plivo account you attach to the workspace, so a tenant with no attached provider can create agents but cannot place calls. fastn keeps each customer's Bolna key and attached provider separate, and absorbs the churn between the versioned agent endpoints.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let a customer connect their own Bolna workspace and pick which voice agent handles their outbound calls
Trigger a Bolna call when a lead reaches a stage in your product, then store the transcript against the record
Surface per-call cost and duration in your billing screens by reading execution records
Let customers edit an agent's prompt and voice provider from your UI rather than the Bolna dashboard
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
Let an agent place a follow-up call to a contact only from an approved list, with each call logged and audited per tenant
Have an agent read the last execution transcript and draft a CRM note for review
Let an agent pull extracted fields from completed calls and flag ones where extraction returned nothing
Example prompt
How did yesterday's outbound calls go, and which ones ended without the caller confirming a callback time?
Set up Bolna in 4 steps
- 01Enable the Bolna connector from your fastn dashboard.
- 02Have each customer authorise their own Bolna account, so calls run under their credentials rather than a shared key.
- 03Decide which meetings, calls and participants your product needs, map those fields, then enable the actions and triggers you want.
- 04Call it from your product and expose it to your agents through the same governed connection.
Why teams use the Bolna integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a Bolna integration without building it. Your customers connect their own Bolna account inside your product and work their meetings, calls and participants there, with no per-customer code on your side.
- Handle the part that actually costs time: a call or a meeting is a real-time event, so a missed join or a dropped recording cannot be retried later. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Bolna update is not your on-call problem.
- One integration serves your product and your agents. The same governed Bolna connection powers in-product features and gives AI agents scoped, audited access, so you let your product act on the conversations that happen by voice and video, not just the written ones without wiring it twice.
Used by these teams
Compare with
Aircall
Gong
Chorus.aiOften used alongside
Tools the same teams tend to run next to Bolna, across other categories.
Slack
Microsoft Teams
Twilio
CalendlyBolna integration FAQ
How do I add a Bolna integration to my product?
Enable the Bolna connector in your fastn dashboard, then let each customer authenticate their own Bolna account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Bolna client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Bolna account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Bolna account and only ever sees their own meetings, calls and participants. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Bolna integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. Let an agent place a follow-up call to a contact only from an approved list, with each call logged and audited per tenant
Who maintains the Bolna integration?
fastn does. When Bolna changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Can my product schedule or act on Bolna conversations automatically?
Yes. Within the permissions each customer grants, your product can create a meeting, place or route a call, add participants, or react when one ends, all inside their own Bolna account rather than through a shared one.
Can I get recordings, transcripts and outcomes back from Bolna?
Yes, scoped per tenant and audited. This matters more here than in most integrations, because the substance of a call usually exists only in its recording or transcript, so a read that fails silently loses the thing you wanted.
What can I build with the Bolna integration?
A common starting point: let a customer connect their own Bolna workspace and pick which voice agent handles their outbound calls. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Bolna integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Bolna does not change your per-connector cost. You can start free with 3 connected accounts.
Add Bolna to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.