Communication · Integration
HipChat
Add HipChat to your product for your customers, and give your AI agents governed access to it.
Embed a HipChat integration so your customers get your product's notifications in the rooms their teams already read. Every customer authorises their own account, so messages originate from their workspace under their permissions, and sends are deduplicated per event so a retry does not post the same message twice into a room people are watching. fastn handles per-customer credentials and API upkeep.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Post a notification into the room a customer chooses when something happens in your product.
Let each customer decide which rooms receive which notifications, as configuration rather than code.
Read recent room messages so your product shows context beside the record they concern.
List rooms and users so a customer maps their teams during onboarding.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent posts an update into the right room within governed permissions.
An agent reads a room's recent history before summarising a discussion.
Every message an agent sends is logged and attributable.
Example prompt
Post a summary of today's failed jobs into the operations room and tell me who was mentioned.
Set up HipChat in 4 steps
- 01Open the HipChat connector from your fastn dashboard.
- 02Have each customer authenticate their own HipChat account.
- 03Map the rooms and notification types your product uses, then enable actions and triggers.
- 04Call them from your product, or expose them to an agent through the MCP server.
Why teams use the HipChat integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a HipChat integration without building it. Your customers connect their own HipChat account inside your product and work their messages, conversations and participants there, with no per-customer code on your side.
- Handle the part that actually costs time: anything sent is user-visible, so duplicates and misfires are immediately embarrassing. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a HipChat update is not your on-call problem.
- One integration serves your product and your agents. The same governed HipChat connection powers in-product features and gives AI agents scoped, audited access, so you put the right message in front of the right team automatically without wiring it twice.
Used by these teams
Compare with
Slack
Microsoft TeamsWorks well with
JiraOften used alongside
Tools the same teams tend to run next to HipChat, across other categories.
Aircall
Calendly
Gong
Google CalendarHipChat integration FAQ
How do I add a HipChat integration to my product?
Enable the HipChat connector in your fastn dashboard, then let each customer authenticate their own HipChat account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no HipChat client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own HipChat account?
Yes. Every connection is scoped to the individual customer, so each authorises their own HipChat account and only ever sees their own messages, conversations and participants. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this HipChat integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent posts an update into the right room within governed permissions.
Who maintains the HipChat integration?
fastn does. When HipChat changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Does each customer connect their own HipChat account?
Yes. Every customer authorises their own HipChat account, so messages, meetings and notifications originate from their workspace under their permissions. You never proxy through a shared account, which also means a customer revoking access affects only their own connection.
How are duplicate notifications avoided?
Sends are deduplicated per event, so a retry after a network failure does not post the same message twice into a channel people are reading.
What can I build with the HipChat integration?
A common starting point: post a notification into the room a customer chooses when something happens in your product. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the HipChat integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding HipChat does not change your per-connector cost. You can start free with 3 connected accounts.
Add HipChat to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.