Communication · Integration
Infobip
Add Infobip to your product for your customers, and give your AI agents governed access to it.
Embed an Infobip integration so your customers can send messages from their own account, their own sender IDs, and their own numbers rather than through a shared one. Anything sent is user-visible, so sends are deduplicated per event and a retry after a network failure does not deliver the same message twice. fastn handles per-customer credentials, delivery report ingestion, and API upkeep, so adding another messaging account is configuration rather than a release.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let customers send SMS or WhatsApp messages from your product using their own Infobip account and sender.
Send transactional notifications when something happens in your product, deduplicated per event.
Read delivery reports back so your product knows what actually reached the recipient.
Trigger your product when an inbound message arrives so a reply can be handled in your workflow.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent sends a notification within governed permissions, with each send logged and attributed.
An agent reads delivery status before deciding whether to retry or escalate to another channel.
An agent reacts to an inbound reply and runs the next step of a conversation workflow.
Example prompt
Send the appointment reminder to this customer's number and tell me the delivery status once it lands.
Set up Infobip in 4 steps
- 01Open the Infobip connector from your fastn dashboard.
- 02Have each customer authenticate their own Infobip account and select their senders.
- 03Map the message templates and channels your product uses, then enable actions and triggers.
- 04Call them from your product, or expose them to an agent through the MCP server.
Why teams use the Infobip integration
What you get by embedding it with fastn instead of building it yourself.
- Ship an Infobip integration without building it. Your customers connect their own Infobip account inside your product and work their messages, conversations and participants there, with no per-customer code on your side.
- Handle the part that actually costs time: anything sent is user-visible, so duplicates and misfires are immediately embarrassing. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so an Infobip update is not your on-call problem.
- One integration serves your product and your agents. The same governed Infobip connection powers in-product features and gives AI agents scoped, audited access, so you put the right message in front of the right team automatically without wiring it twice.
Used by these teams
Compare with
Twilio
WhatsApp
ClickSendOften used alongside
Tools the same teams tend to run next to Infobip, across other categories.
Aircall
Calendly
Gong
Google CalendarInfobip integration FAQ
How do I add an Infobip integration to my product?
Enable the Infobip connector in your fastn dashboard, then let each customer authenticate their own Infobip account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Infobip client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Infobip account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Infobip account and only ever sees their own messages, conversations and participants. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Infobip integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent sends a notification within governed permissions, with each send logged and attributed.
Who maintains the Infobip integration?
fastn does. When Infobip changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Does each customer connect their own Infobip account?
Yes. Every customer authorises their own Infobip account, so messages, meetings and notifications originate from their workspace under their permissions. You never proxy through a shared account, which also means a customer revoking access affects only their own connection.
How are duplicate notifications avoided?
Sends are deduplicated per event, so a retry after a network failure does not post the same message twice into a channel people are reading.
What can I build with the Infobip integration?
A common starting point: send SMS or WhatsApp messages from your product using their own Infobip account and sender. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Infobip integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Infobip does not change your per-connector cost. You can start free with 3 connected accounts.
Add Infobip to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.