Support & Ticketing · Integration
LivePerson
Add LivePerson to your product for your customers, and give your AI agents governed access to it.
Embed a LivePerson integration so your customers run their own conversational care from inside your product. Each customer authorises their own LivePerson account, so conversations, consumer profiles, skills and knowledge articles are read and written under their permissions and per-tenant credentials. This one connector covers the messaging surfaces together with knowledge article import, so your product can answer from a customer's own article set and file a new article back without you wiring two integrations. fastn owns the auth, retries, rate limits and API upkeep, and the same governed connection is what your AI agents use.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let each customer connect their own LivePerson account so their messaging conversations and consumer profiles surface inside your product.
Send a message into an open LivePerson conversation from your product so a workflow can answer without a manual handoff.
Import and update knowledge articles in a customer's account so the answers their bots and agents give stay in step with the content your product owns.
Trigger your product when a conversation is opened, transferred or closed so routing and follow-up run on the event rather than on a poll.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent reads the conversation transcript and the customer's own knowledge articles before it proposes a reply.
An agent files a new knowledge article from a resolved conversation within scoped permissions, with the write audited.
An agent reports how one tenant's conversations were routed across skills, reading only that customer's data.
Example prompt
Read this LivePerson conversation, tell me which knowledge article answers it, and draft the reply.
Set up LivePerson in 4 steps
- 01Enable the LivePerson connector in your fastn dashboard.
- 02Have each customer authorise their own LivePerson account so calls run under their credentials.
- 03Map the conversation, consumer and knowledge article fields your product uses, then enable actions and triggers.
- 04Call it from your product and expose the same connection to your agents through the MCP gateway.
Why teams use the LivePerson integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a LivePerson integration without building it. Your customers connect their own LivePerson account inside your product and work their conversations, customers and tags there, with no per-customer code on your side.
- Handle the part that actually costs time: support volume is spiky, and support teams notice latency immediately. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a LivePerson update is not your on-call problem.
- One integration serves your product and your agents. The same governed LivePerson connection powers in-product features and gives AI agents scoped, audited access, so you let support work your customers' queues without leaving your product without wiring it twice.
Used by these teams
Compare with
Intercom
ZendeskWorks well with
Five9Often used alongside
Tools the same teams tend to run next to LivePerson, across other categories.
Salesforce
HubSpot
Slack
NetSuiteLivePerson integration FAQ
How do I add a LivePerson integration to my product?
Enable the LivePerson connector in your fastn dashboard, then let each customer authenticate their own LivePerson account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no LivePerson client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own LivePerson account?
Yes. Every connection is scoped to the individual customer, so each authorises their own LivePerson account and only ever sees their own conversations, customers and tags. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this LivePerson integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent reads the conversation transcript and the customer's own knowledge articles before it proposes a reply.
Who maintains the LivePerson integration?
fastn does. When LivePerson changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Can an agent resolve a LivePerson conversation end to end?
An agent can read the full history, post replies, change status and route within the permissions you grant it. Every action is attributed and audited, so you can show exactly what the agent did rather than inferring it.
Do I get notified the moment something changes in LivePerson?
Yes, through event triggers rather than polling, so your product reacts to a new or escalated conversation in near real time.
What can I build with the LivePerson integration?
A common starting point: let each customer connect their own LivePerson account so their messaging conversations and consumer profiles surface inside your product. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the LivePerson integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding LivePerson does not change your per-connector cost. You can start free with 3 connected accounts.
Add LivePerson to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.