Communication · Integration
Microsoft Outlook
Add Microsoft Outlook to your product for your customers, and give your AI agents governed access to it.
Embed a Microsoft Outlook integration so your customers send mail from their own address and see their own calendar inside your product, with no shared mailbox or SMTP relay for you to run. Anything Outlook sends is immediately visible to a real person, so sends are deduplicated per event and a retry after a network failure does not deliver the same message twice. fastn handles per-tenant OAuth, token refresh, mailbox and calendar scopes, and delivers new mail and calendar changes as replayable events rather than making you poll.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let each customer connect their own Outlook mailbox so your product sends from their address instead of a shared one.
Read and thread incoming mail into your product's timeline, support queue or CRM view.
Create, update and cancel calendar events, and check free or busy time before proposing a slot.
Trigger a workflow the moment a message arrives that matches a rule, with sends deduplicated per event.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent searches the user's mailbox and summarises the latest thread before it acts.
An agent drafts or sends a reply from the user's own mailbox within the permissions you grant.
An agent finds a free slot and books a meeting, with each action attributed to the user's account.
Example prompt
Summarise unread mail from this customer this week and propose three meeting times that suit both calendars.
Set up Microsoft Outlook in 4 steps
- 01Open the Microsoft Outlook connector from your fastn dashboard.
- 02Have each customer authenticate their own mailbox with the mail and calendar scopes your product needs.
- 03Choose the folders, calendars and rules your product acts on, then enable actions and triggers.
- 04Call them from your product, or expose them to an agent through the MCP server.
Why teams use the Microsoft Outlook integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a Microsoft Outlook integration without building it. Your customers connect their own Microsoft Outlook account inside your product and work their messages, conversations and participants there, with no per-customer code on your side.
- Handle the part that actually costs time: anything sent is user-visible, so duplicates and misfires are immediately embarrassing. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Microsoft Outlook update is not your on-call problem.
- One integration serves your product and your agents. The same governed Microsoft Outlook connection powers in-product features and gives AI agents scoped, audited access, so you put the right message in front of the right team automatically without wiring it twice.
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Microsoft Outlook integration FAQ
How do I add a Microsoft Outlook integration to my product?
Enable the Microsoft Outlook connector in your fastn dashboard, then let each customer authenticate their own Microsoft Outlook account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Microsoft Outlook client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Microsoft Outlook account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Microsoft Outlook account and only ever sees their own messages, conversations and participants. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Microsoft Outlook integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent searches the user's mailbox and summarises the latest thread before it acts.
Who maintains the Microsoft Outlook integration?
fastn does. When Microsoft Outlook changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Does each customer connect their own Microsoft Outlook account?
Yes. Every customer authorises their own Microsoft Outlook account, so messages, meetings and notifications originate from their workspace under their permissions. You never proxy through a shared account, which also means a customer revoking access affects only their own connection.
How are duplicate notifications avoided?
Sends are deduplicated per event, so a retry after a network failure does not post the same message twice into a channel people are reading.
What can I build with the Microsoft Outlook integration?
A common starting point: let each customer connect their own Outlook mailbox so your product sends from their address instead of a shared one. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Microsoft Outlook integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Microsoft Outlook does not change your per-connector cost. You can start free with 3 connected accounts.
Add Microsoft Outlook to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.