Support & Ticketing · Integration
Olark
Add Olark to your product for your customers, and give your AI agents governed access to it.
Embed an Olark integration so your customers' live chat conversations sit next to the records your product already holds instead of in a separate tab. Olark covers website chat, so the objects are conversations and their transcripts, the visitor behind them, the operators who answered, and the tags and groups used to route. Each customer authorises their own Olark account, so transcripts and visitor detail are read under their permissions and one customer's conversations never mix with another's. Changes can drive your product through events rather than polling, so a new or transferred chat reaches you while the visitor is still on the page. fastn owns the auth, retries, rate limits and API upkeep, and the same governed connection is what your AI agents use.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let each customer connect their own Olark account so chat transcripts appear against the right record in your product, with no per-customer code.
Read visitor detail and conversation history so a support view in your product has the context of what was already said.
React to a new or transferred chat so your product can attach context, tag it or route it while the conversation is live.
Read tags and operator assignment per tenant so reporting reflects each customer's own team rather than an aggregate.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
A support copilot reads the live transcript and the visitor's earlier chats before it drafts an answer.
An agent tags a conversation within scoped permissions so routing and reporting stay accurate, with the action attributed.
An agent summarises a week of one customer's chats and the themes in them, reading only that tenant's data.
Example prompt
Summarise this visitor's Olark chat history and draft a reply to the question still open.
Set up Olark in 4 steps
- 01Enable the Olark connector in your fastn dashboard.
- 02Have each customer authorise their own Olark account so calls run under their credentials.
- 03Map the conversation, visitor and tag fields your product uses, then enable the triggers you need.
- 04Call it from your product and expose the same connection to your agents through the MCP gateway.
Why teams use the Olark integration
What you get by embedding it with fastn instead of building it yourself.
- Ship an Olark integration without building it. Your customers connect their own Olark account inside your product and work their conversations, customers and tags there, with no per-customer code on your side.
- Handle the part that actually costs time: support volume is spiky, and support teams notice latency immediately. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so an Olark update is not your on-call problem.
- One integration serves your product and your agents. The same governed Olark connection powers in-product features and gives AI agents scoped, audited access, so you let support work your customers' queues without leaving your product without wiring it twice.
Used by these teams
Compare with
LiveChat
IntercomWorks well with
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Tools the same teams tend to run next to Olark, across other categories.
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Slack
NetSuiteOlark integration FAQ
How do I add an Olark integration to my product?
Enable the Olark connector in your fastn dashboard, then let each customer authenticate their own Olark account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Olark client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Olark account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Olark account and only ever sees their own conversations, customers and tags. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Olark integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. A support copilot reads the live transcript and the visitor's earlier chats before it drafts an answer.
Who maintains the Olark integration?
fastn does. When Olark changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Can an agent resolve an Olark conversation end to end?
An agent can read the full history, post replies, change status and route within the permissions you grant it. Every action is attributed and audited, so you can show exactly what the agent did rather than inferring it.
Do I get notified the moment something changes in Olark?
Yes, through event triggers rather than polling, so your product reacts to a new or escalated conversation in near real time.
What can I build with the Olark integration?
A common starting point: let each customer connect their own Olark account so chat transcripts appear against the right record in your product, with no per-customer code. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Olark integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Olark does not change your per-connector cost. You can start free with 3 connected accounts.
Add Olark to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.