Workflow & Automation · Integration
Pega Platform
Add Pega Platform to your product for your customers, and give your AI agents governed access to it.
Embed a Pega Platform integration so your customers can start and progress their own work from inside your product instead of switching into Pega to do it. Pega is Pegasystems' low-code case management and process platform, and the units people work with are cases, the stages a case moves through, and the assignments waiting in someone's worklist. Every implementation is modelled to the business, so case types, fields and stage names are mapped per customer as configuration rather than hard-coded. fastn handles per-customer authentication, token refresh, retries and API upkeep, so a customer with an unusual Pega application works without a release from you.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let customers connect their own Pega environment so an event in your product opens a case of the right case type.
Read case status, stage and assignment detail so your product shows where a piece of work sits without anyone opening Pega.
Perform an assignment action from your product so a case moves forward where the work actually happened.
Map each customer's own case types, fields and stages during setup instead of maintaining a branch per implementation.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent reads a case, its history and its open assignments before summarising what is blocking it.
An agent creates a case or completes an assignment within governed permissions, with every action attributed and audited.
An agent reacts to a case reaching a stage and runs the next step in another connected system.
Example prompt
List cases stuck in the same stage for more than five days and show who holds the open assignment.
Set up Pega Platform in 4 steps
- 01Open the Pega Platform connector from your fastn dashboard.
- 02Have each customer authorise their own Pega environment with least-privilege credentials.
- 03Map the case types, fields and stages your product uses, then enable actions and triggers.
- 04Call them from your product, or expose them to an agent through the MCP server.
Why teams use the Pega Platform integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a Pega Platform integration without building it. Your customers connect their own Pega Platform account inside your product and work their processes, runs and queues there, with no per-customer code on your side.
- Handle the part that actually costs time: runs are asynchronous and can fail long after they are accepted, so an outcome that never arrives must look different from one that succeeded. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Pega Platform update is not your on-call problem.
- One integration serves your product and your agents. The same governed Pega Platform connection powers in-product features and gives AI agents scoped, audited access, so you start work in the automation platform your customers already run, and get the outcome back without wiring it twice.
Used by these teams
Works well with
ServiceNow
Pipefy
JiraOften used alongside
Tools the same teams tend to run next to Pega Platform, across other categories.
Amazon SES
Resend
Mailgun
PostmarkPega Platform integration FAQ
How do I add a Pega Platform integration to my product?
Enable the Pega Platform connector in your fastn dashboard, then let each customer authenticate their own Pega Platform account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Pega Platform client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Pega Platform account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Pega Platform account and only ever sees their own processes, runs and queues. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Pega Platform integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent reads a case, its history and its open assignments before summarising what is blocking it.
Who maintains the Pega Platform integration?
fastn does. When Pega Platform changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Can my product start a Pega Platform run and read its outcome?
Yes. Your product can trigger a process in the customer's own Pega Platform account, pass it input, and take the result back as an event rather than polling for it.
What happens when a Pega Platform run is slow or fails?
The failure surfaces with its error rather than as a silent timeout, and the run keeps its own identifier so a retry can be matched to the original. That matters more here than in most integrations, because a run that half-completed is not the same as one that never started.
What can I build with the Pega Platform integration?
A common starting point: connect their own Pega environment so an event in your product opens a case of the right case type. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Pega Platform integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Pega Platform does not change your per-connector cost. You can start free with 3 connected accounts.
Add Pega Platform to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.