Meetings & Voice · Integration
Talkdesk
Add Talkdesk to your product for your customers, and give your AI agents governed access to it.
Talkdesk runs contact centres, so the unit of work is the call and the queue it came through rather than a message thread. An embedded Talkdesk integration reads calls with their direction, duration, disposition and the ring group that handled them, fetches the recording and transcript where the customer allows it, and can place or route a call from your product. Two facts shape the build. A call is a real-time event, so if your product is not listening when it connects there is no way to screen-pop after the fact, which makes trigger reliability the requirement rather than retry. And what was actually said exists only in the recording or the transcript, so a read that fails quietly loses it. Recording and transcript access is governed by the consent and retention rules that customer sets, so what you can read is their configuration.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let each contact centre connect their own Talkdesk account so call activity appears in your product against the right record.
Read queue and ring group detail with each call, so your reporting reflects how work was actually routed.
Place or transfer a call from your product, so an agent does not switch applications to dial.
Trigger on a call starting, ending or being dispositioned, and screen-pop while it is still ringing rather than afterwards.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent summarises a call from its transcript and files the outcome against the customer record.
An agent reports which queues missed their service level yesterday and which calls abandoned.
An agent sets a disposition or adds a note within scoped permissions, with the action attributed.
Example prompt
Summarise this call from its transcript, tell me which queue handled it and what disposition the agent set.
Set up Talkdesk in 4 steps
- 01Enable the Talkdesk connector in your fastn dashboard.
- 02Have each contact centre authorise their own Talkdesk account, and confirm which recordings and transcripts their consent rules allow you to read.
- 03Map the call, queue, disposition and agent fields your product uses, then enable the real-time triggers you need.
- 04Call it from your product and expose the same connection to your agents through the MCP gateway.
Why teams use the Talkdesk integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a Talkdesk integration without building it. Your customers connect their own Talkdesk account inside your product and work their meetings, calls and participants there, with no per-customer code on your side.
- Handle the part that actually costs time: a call or a meeting is a real-time event, so a missed join or a dropped recording cannot be retried later. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Talkdesk update is not your on-call problem.
- One integration serves your product and your agents. The same governed Talkdesk connection powers in-product features and gives AI agents scoped, audited access, so you let your product act on the conversations that happen by voice and video, not just the written ones without wiring it twice.
Used by these teams
Compare with
Five9
Aircall
RingCentralOften used alongside
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Slack
Microsoft Teams
Twilio
CalendlyTalkdesk integration FAQ
How do I add a Talkdesk integration to my product?
Enable the Talkdesk connector in your fastn dashboard, then let each customer authenticate their own Talkdesk account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Talkdesk client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Talkdesk account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Talkdesk account and only ever sees their own meetings, calls and participants. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Talkdesk integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent summarises a call from its transcript and files the outcome against the customer record.
Who maintains the Talkdesk integration?
fastn does. When Talkdesk changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Can my product schedule or act on Talkdesk conversations automatically?
Yes. Within the permissions each customer grants, your product can create a meeting, place or route a call, add participants, or react when one ends, all inside their own Talkdesk account rather than through a shared one.
Can I get recordings, transcripts and outcomes back from Talkdesk?
Yes, scoped per tenant and audited. This matters more here than in most integrations, because the substance of a call usually exists only in its recording or transcript, so a read that fails silently loses the thing you wanted.
What can I build with the Talkdesk integration?
A common starting point: let each contact centre connect their own Talkdesk account so call activity appears in your product against the right record. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Talkdesk integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Talkdesk does not change your per-connector cost. You can start free with 3 connected accounts.
Add Talkdesk to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.