Data & Storage · Integration
Medallia Experience Cloud
Add Medallia Experience Cloud to your product for your customers, and give your AI agents governed access to it.
Embed a Medallia Experience Cloud integration so the feedback a customer already collects can be read next to the records your product holds, and so your product can ask for feedback at the moment that matters. Each customer connects their own instance, so queries run under their credentials and return only their data. Every instance is configured around its own experience programmes, which means the queryable fields differ per customer, so field mapping is configuration rather than a release on your side. Pagination and throttling are handled for you so a large extract does not exhaust a customer's allowance, and the same governed connection serves your AI agents.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let customers connect their own Medallia Experience Cloud instance so survey feedback is read next to the records your product holds.
Trigger a feedback request from an event in your product so the ask lands while the experience is still fresh.
Query feedback and invitation records with filters so your product shows the responses that matter to the account on screen.
Map each customer's own programme fields as configuration, since every instance is set up around its own experience programmes.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent summarises what customers said in one tenant's feedback records, reading only that instance.
An agent finds the responses behind a score movement and quotes them, with each read audited.
An agent triggers a follow-up feedback request within scoped permissions, with the action attributed.
Example prompt
What are the common themes in this account's Medallia feedback over the last quarter?
Set up Medallia Experience Cloud in 4 steps
- 01Enable the Medallia Experience Cloud connector in your fastn dashboard.
- 02Have each customer authorise their own instance so queries run under their credentials.
- 03Map the feedback, invitation and profile fields their programmes expose.
- 04Call it from your product and expose the same connection to your agents through the MCP gateway.
Why teams use the Medallia Experience Cloud integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a Medallia Experience Cloud integration without building it. Your customers connect their own Medallia Experience Cloud account inside your product and work their records, datasets and fields there, with no per-customer code on your side.
- Handle the part that actually costs time: schemas differ per customer and change without notice, and volumes can be large. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Medallia Experience Cloud update is not your on-call problem.
- One integration serves your product and your agents. The same governed Medallia Experience Cloud connection powers in-product features and gives AI agents scoped, audited access, so you read and write your customers' data where it already lives without wiring it twice.
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Hugging FaceMedallia Experience Cloud integration FAQ
How do I add a Medallia Experience Cloud integration to my product?
Enable the Medallia Experience Cloud connector in your fastn dashboard, then let each customer authenticate their own Medallia Experience Cloud account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Medallia Experience Cloud client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Medallia Experience Cloud account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Medallia Experience Cloud account and only ever sees their own records, datasets and fields. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Medallia Experience Cloud integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent summarises what customers said in one tenant's feedback records, reading only that instance.
Who maintains the Medallia Experience Cloud integration?
fastn does. When Medallia Experience Cloud changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Does the Medallia Experience Cloud integration adapt when a customer's schema changes?
Schema and field mapping is configuration per customer, so a change on their side is a mapping update rather than a code change and a release on yours.
How are large Medallia Experience Cloud reads handled?
Pagination and throttling are handled for you, and initial backfills are rate-limited so a large import does not exhaust a customer's API allowance.
What can I build with the Medallia Experience Cloud integration?
A common starting point: connect their own Medallia Experience Cloud instance so survey feedback is read next to the records your product holds. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Medallia Experience Cloud integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Medallia Experience Cloud does not change your per-connector cost. You can start free with 3 connected accounts.
Add Medallia Experience Cloud to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.