IT Operations · Integration
Nexthink
Add Nexthink to your product for your customers, and give your AI agents governed access to it.
Nexthink measures what employees actually experience on their machines, so an embedded Nexthink integration hands your product evidence instead of anecdote. Through NQL queries it can read device and application telemetry, experience scores and the alerts Nexthink raises when a population degrades, and it can trigger a remote action on a device or launch a campaign that asks employees what they are seeing. Two things shape the build: NQL is a query language rather than a fixed set of REST resources, so what you ask for is part of the integration design, and a remote action changes something on a real person's laptop, which makes scoping and an audit trail non-negotiable. fastn handles per-tenant credentials, query pacing and API upkeep.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Customers authorise their own Nexthink tenant, so your product queries their device and experience data directly.
Show an employee's experience score and recent device signals in the context your product already has on them.
Trigger a remote action from your product to clear a known cause, with the target device and the actor recorded.
Launch a campaign asking affected employees what they saw, and read the responses back into your product.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent runs a scoped NQL query to establish how far a problem has spread before anyone escalates it.
An agent proposes a remote action and executes it only where that permission has been granted.
An agent compares experience scores across a department and reports what changed, with each query audited.
Example prompt
How many devices are affected by this crashing application, and which departments are worst hit?
Set up Nexthink in 4 steps
- 01Enable the Nexthink connector from your fastn dashboard.
- 02Have each customer authorise their own Nexthink account, so calls run under their credentials rather than a shared key.
- 03Decide which incidents, alerts and on-call schedules your product needs, map those fields, then enable the actions and triggers you want.
- 04Call it from your product and expose it to your agents through the same governed connection.
Why teams use the Nexthink integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a Nexthink integration without building it. Your customers connect their own Nexthink account inside your product and work their incidents, alerts and on-call schedules there, with no per-customer code on your side.
- Handle the part that actually costs time: alerting is latency-critical and noisy, so filtering and deduplication matter. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Nexthink update is not your on-call problem.
- One integration serves your product and your agents. The same governed Nexthink connection powers in-product features and gives AI agents scoped, audited access, so you route operational signal to the people and systems that act on it without wiring it twice.
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How do I add a Nexthink integration to my product?
Enable the Nexthink connector in your fastn dashboard, then let each customer authenticate their own Nexthink account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Nexthink client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Nexthink account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Nexthink account and only ever sees their own incidents, alerts and on-call schedules. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Nexthink integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent runs a scoped NQL query to establish how far a problem has spread before anyone escalates it.
Who maintains the Nexthink integration?
fastn does. When Nexthink changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
How fast does a Nexthink alert reach my product?
Alerts arrive through event triggers rather than polling, so your product reacts in near real time instead of on a schedule.
Can duplicate or flapping alerts be suppressed?
Yes. Events are deduplicated per incident, so a flapping check does not create a queue of identical records for your users to sift through.
What can I build with the Nexthink integration?
A common starting point: customers authorise their own Nexthink tenant, so your product queries their device and experience data directly. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Nexthink integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Nexthink does not change your per-connector cost. You can start free with 3 connected accounts.
Add Nexthink to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.